BrandStand® Display Warranty

Effective: 11-10-2017

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BrandStand® USA extends a limited warranty to the structural components and accessories of its products. Warranty considered products shall have been subject to only normal use and service and should not have been misused, neglected, altered, improperly set up or otherwise damaged; and, there shall be no evidence of tampering or deliberate misuse or destruction. Packaging standards, similar to those used by BrandStand®, should be maintained for all products being returned to BrandStand® See Freight Damage. Defects to BrandStand® products will be determined solely by BrandStand® USA and not by any representative, distributor or dealer of, or for the company. Upon determination of a defect, within the specified warranty period guidelines, BrandStand®’s sole obligation will be to repair or replace, at its’ discretion, the defective part with same or similar product. Any claim against BrandStand® for defects in materials or workmanship must be in writing.

BrandStand® must authorize the return of any alleged or defective part before it is returned. The party making the claim must prepay all shipping and transportation costs, which will be reimbursed if the product is covered under warranty. BrandStand® will not accept shipping charges for parts purchased unless the conditions of the warranty have been satisfied. BrandStand® reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time without prior notice. In such cases BrandStand® may, at its sole discretion, substitute the warranted product. No BrandStand®representative, distributor or reseller is authorized to assume for BrandStand® any other obligations or liabilities in connection with the product, or alter the terms of this warranty in any way.

Standard Warranty

Should a problem be experienced with a BrandStand® product within the specified warranty period, please contact the BrandStand® Customer Service Department to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, returns must be made within 30 business days of return authorization issued by BrandStand®. At a minimum, clear pictures of the defect in question are required to begin the return/warranty process. BrandStand® USA reserves the right to request various forms of documentation, including but not limited to photos, proof of destruction, and copies of packing slips to ensure the issue is resolved promptly. Failure to provide the necessary information requested by a BrandStand® USA Representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to BrandStand® USA for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process. Should you need to return a product due to order cancellation or any reason including warranty matters, BrandStand® reserves the right to carry out a full inspection of the product before accepting the return.

Order Cancellation

Order cancellations must be made in writing with receipt of the cancellation confirmed by a BrandStand® representative. Cancellation of a production order for which BrandStand® has produced or ordered raw materials may result in BrandStand® fully charging for materials and labor if the order has gone into production. All cancellation orders at a minimum will result in a cancellation fee of $50 or 10% of the order value, whichever is higher.

Return Policy

To ensure we service our customer as timely as possible for prospect returns or damaged items each order should be inspected and verified to BrandStand®’s packing list as soon as possible following delivery. If a discrepancy is found, please contact the BrandStand® Customer Service Department immediately. BrandStand® waives restocking fees and accepts an even price exchange of standard products within ten days of receiving product. Should a return of unused product be requested for any reason other than a warranty matter, ten days or more after the shipping date, contact BrandStand® Customer Service Department for a determination if BrandStand® will accept the desired return. BrandStand® will carry out a full inspection of products before deciding whether to accept the return. All returns of this nature are subject to a 25% restocking fee and no freight charges will be refunded. Returns of unused products are not accepted more than 30 days after of receiving product date. If a product is to be returned, it must be returned in the original packaging or equivalent packaging.

All shipments should be inspected immediately upon arrival. Please make note of any damage when signing for shipment. Report any losses or damages promptly to BrandStand® by e-mail at customerservice@makitsousa.com Notification must be made within ten days of receiving product. Keep all shipping/packing material until advised by BrandStand® or claim is resolved. All returns MUST be authorized by BrandStand®, which will advise you on return authorization and procedure. BrandStand® will ship all warranty products via UPS ground.

Freight Damage

Scratches that are inherent to transportation infractions are not an indication of usage of the product. BrandStand® does takes preventative measures to ensure that packages are protected from such infractions, but cannot guarantee minor scratches or dent imperfections relating to shipping incidents. Products arriving damaged in shipping are considered ‘non-warranty issues’ and claims must be made to BrandStand® Customer Service Department within ten days of receiving product. Digital photos may be required to document damage to the shipping container and/or product. Please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return the damaged product, all returns must be made to BrandStand® within 30 days of delivery. Insuring your packages with the shipper is recommended as BrandStand® is not responsible for lost or misplaced shipments.

Out of Warranty Service

BrandStand® will continue to service its products, even after the standard warranty ends. If a product fails outside of the warranty period, call 844-644-4677 and our technical support team will provide you with various options available including cost.

Product Line Warranty

BrandStand® warrants their products for the lifetime of each product against manufacturer’s defects in materials and workmanship of the hardware, and should arrive to you in new, working condition. Products carry the warranty specified for that category.

Retractable Banner Stands
BrandStand ® 1: 2 years
BrandStand ® 2: 2 years
BrandStand ® 3.5: 1 year

Non-Retractable Stands
Express Stand: 1 year
X-Stand: 1 year
Double-Take: 1 year

OneFabric®
OneFabric® (all shapes and sizes): 4 years
(Damage to frame caused by improperly closing the frame is not covered by warranty.)

Blimps
Blimps (all shapes and sizes): 2 years

Brandcusi®
Brandcusi® (all styles): 2 years

Bubble
Bubble Base: 1 year

Cases
Ca900: 1 year
Ca500: 1 year
Ca1000: 1 year
Ca2500: 1 year
RUC: 1 year
(The warranty of the case is separate from the display it is sold with.)

Counters
Waveline® Counters: 1 year
Brandcusi® Counters: 1 year
Podium Tops: All wooden countertops are inherent to varying color, patterns, minor strikes or scratches. These inherent characteristics are not an indication of imperfection, defect or used quality.

Satellite
Satellite (all sizes and styles): 2 years

Standroid
Standroid: 2 years

Waveline®
Wavelines® (all shapes and sizes): 4 years 

Waveline® Media
Waveline® Media Panels: 4 years
Waveline® Media Systems: 4 years

Exclusions

BrandStand® Warranty Policy does not apply to any costs, repair or replacement of the product for the following exceptions but not limited to:

  • Non-specific usage causing damage to the product.
  • Normal wear and tear.
  • Age from abuse, misuse, alterations, improper installation, shipping damages.
  • Natural disasters, including but not limited to fire, earthquakes, smoke, lightning, floods and explosions.
  • Failure of owner to take timely action to minimize the loss or damage or to give Makitso® timely feedback of notice of defect.
  • Unauthorized product modification, causes external to the product, such as electric power fluctuations or failure, repair or attempted repair by anyone not authorized by Makitso, or failure to follow instructions supplied with the product.
  • Damage from connectors or cables will be presumed to have resulted from misuse and will not be covered by warranty service. It also does not cover any product where the serial number has been defaced, modified or removed or there is cosmetic damage by the purchaser such as markings, discoloration, scratches, dents, anti-theft devices markings, gouges or any other defacement

Digital Displays

These units should arrive in new, working condition, and carry a 3 years warranty on enclosure against manufacturer’s defects in materials and in workmanship of the hardware. I year warranty on internal electronic components with unlimited technical support. 1 year warranty on display and electronics.

BrandStand® warrants yourBrandStand® display(s) against defects in material and workmanship during the warranty period from delivery date shown in the shipping documents. If a product proves to be defective in material or workmanship during the warranty period, BrandStand® will, at its sole option repair or replace the product with a similar product, provided the purchaser adheres to return authorization procedures and guidelines. Parts may not be the same but will be equivalent parts. If the item is defective within the first 30 days at BrandStand®'s discretion BrandStand® USA will cover the costs shipping the item back. BrandStand® USA will not be held responsible for shipping costs after 30 days of receiving your display(s). Blades will be repaired with a new AV board if possible. BrandStand® reserves the right to charge customer in case of warranty conditions that not are fulfilled.

Accessories

Accessories manufactured by BrandStand®, (including, but not limited to, bags, lights, shelves, catalog holders) are subject to a warranty period of one year from the date of purchase against manufacturer’s defect in materials and workmanship.

  • Lights: 2 years
  • Shelves: 2 years
  • Catalog holders: 2 years
  • Bags: 2 years

Miscellaneous parts: 1 year

Examples of products that fall into this category are:

  • Zippers
  • Light bulbs
  • Brackets
  • Wraps
  • Tape
  • Spare screws
  • Velcro tape
  • Other similar products.

Printing

Dye-sub prints are warranted against fading for 6 months. BrandStand® extends its customer, ten days of receiving product to inspect graphics to insure that they are printed with the proper artwork and submit a claim if there are any errors with the graphic. If a product is deemed to have a graphic error, the product may in no way be used by the customer. Usage of claimed product will void BrandStand® ‘s responsibility to evaluate or reprint the product. Graphics will not be printed until the proof is approved by the customer in writing, prior to going into production. Failure to approve a final proof, or waiving the right to approve a final proof, will result in the customer assuming full responsibility for the final printed product. Graphics will go to production based on the final approved proof. BrandStand® shall not be liable for damages, including special, incidental or consequential damages or injuries arising out of or in connection with the performance, use, or setup, of a BrandStand® product. BrandStand® is not liable to a reseller or any other party for any costs, loss revenues or profits due to incidental or consequential damages other than for the replacement of a product covered by this limited warranty coverage. Non-BrandStand® made products carry the warranty extended by their manufacturer including but not limited to the Blade, Touch Sensor, and Wave Kiosk.